Privacy Policy
Effective Date: July 21, 2026
At Excellence Appliance Repair LLC ("Excellence Appliance Repair," "we," "our," or "us"), we respect your privacy and are committed to protecting it. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website, request our services, or communicate with us, and explains how we collect, use, maintain, protect, and disclose that information.
1. Information We Collect
We collect information that you voluntarily provide when requesting our services or contacting us, including:
- Name
- Email address
- Phone number
- Service address
- Appliance and service request details
- Communications with our customer service team via phone, email, or text message
Payment information is processed securely by our payment providers and is not stored on our website.
2. How We Collect Information
We collect information when you:
- Submit a service request through our website
- Contact us by phone, email, or text message
- Schedule or receive appliance repair services
- Communicate with our customer support team
3. Google Tag Manager and Google Analytics
We use Google Tag Manager to manage website tracking tools and Google Analytics to better understand how visitors use our website. These tools help us improve website performance and user experience. We do not use them to collect sensitive personal information, sell user data, or track users after they leave our website.
4. How We Use Your Information
We use your information to:
- Respond to service requests and customer inquiries
- Schedule appointments and dispatch technicians
- Send appointment confirmations and reminders
- Provide service updates and customer support
- Process payments
- Improve our website and services
- Comply with applicable legal obligations
5. SMS/Text Messaging
If you provide your mobile phone number and consent to receive text messages, you may receive recurring SMS messages from Excellence Appliance Repair regarding:
- Appointment confirmations
- Appointment reminders
- Technician arrival updates
- Service notifications
- Customer support communications
- Follow-up regarding completed services
Message frequency varies. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us using the information below.
Your consent to receive text messages is not a condition of purchasing our services.
6. Information Sharing
We do not sell your personal information.
We may share your information only as necessary to:
- Process payments through trusted payment providers
- Work with service providers that help us operate our business
- Comply with legal requirements or lawful requests
- Protect the rights, property, or safety of our customers or business
We do not share, sell, rent, or otherwise provide your mobile phone number or SMS consent information to any third parties or affiliates for marketing or promotional purposes.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmitting information over the Internet or storing electronic data is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the Effective Date at the top of this policy will be updated accordingly.
9. Contact Information
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
Excellence Appliance Repair LLC
2045 Arendale Dr
Leander, TX 78641
Phone: (888) 740-1410
Email: info@excellenceappliancerepair.com
By using our website or communicating with us, you acknowledge and agree to this Privacy Policy.
